The value of relationship in customer service

The value of relationship in customer service

Over the past few months, I’ve been having a lot of issues with our medical insurance company. Weird claims processing, being charged for things we shouldn’t be charged for, bills I don’t understand, etc. Today I learned something that completely changed my perspective on things not working as they have been. I realized just how important relationship is. We’ve had the...

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Lesson in Writing Productivity

Lesson in Writing Productivity

This is my (I think) 8th year of doing and finishing NaNoWriMo. I ended with just over 62,000 words, plus I also wrote a proposal and sample chapters that didn’t get counted in this number. Some of my friends get freaked out over those numbers. I will say that this has been my most productive word count writing month ever- I probably wrote somewhere around 90K. I’m not saying this to...

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